Dear valued guests,
We hope everyone had wonderful Thanksgiving! Today is December 1st which means the 2022 hurricane season has officially ended! At this time, we have processed all refunds from September 28, 2022 – January 31, 2023. The deposits have been refunded by credit card (original card used to make reservation) or by check (mailed to the name & address on the reservation). Our progress is moving along however it can be slow and tedious at times due to credit cards being expired or emails being kicked back for incorrect information. In the event our staff member runs into these issues, they will be reaching out by phone to contact you for the correct information.
Please note, we are doing our best to work as quickly as possible to get as many refunds processed before the holidays! Today we will be starting on the February 2023 refunds. Remember, if your mailing address or email address has changed, please contact us. Reservations@redcoconut.com
Also please be mindful not to dispute the deposits with your credit card company. This only makes our job even more challenging and prolongs other guests to receive their refunds.
WE WILL BE REFUNDING EVERYONES DEPOSITS.
For more frequent social updates, photos, and memories you can follow our official group page. https://www.facebook.com/groups/445891157529076
As always, thank you for your patience during this difficult and time-consuming process.
- Red Coconut Management
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